Message from CEO, Matt Parrish
We know our customers depend on Knauf. Today we find ourselves in unprecedented times. Following the World Health Organization's characterization of COVID-19 as a pandemic, we would like to keep all our customers informed of our commitment to business continuity.
First and foremost, we are focused on:
- Protecting the health of our employees and customers
- Enabling a remote workforce where feasible
- Providing timely and accurate customer support
- Sustaining business continuity and safely enabling our operations
We are committed to ensuring timely and robust communications and processes as we monitor the situation. We are putting measures in place to ensure the safety of our employees while continuing to manufacture our products and deliver for our customers. It is our intention to continue with high levels of customer service, but you may experience a delay in our response time. Please be patient as we work diligently to address all customer service needs.
We have established an internal task force, led by our Health and Safety department, to plan for potential impacts of COVID-19. Although this list is not exhaustive, here are some of the precautions we’re taking across our business.
Offices, Plant and Warehouse Facilities
As part of our normal practice, our facilities are cleaned and sanitized daily. Following guidance from the centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we’re increasing the frequency of cleaning and general hygiene maintenance—especially in high traffic and high-touch areas. In addition, we have suspended all plant tours and limited plant access to only those who have a clear reason to be on the site. There are no plans today to fully or partially suspend operations, unless mandated by local agency.
Products and Deliveries
We are working closely with our vendors to ensure our products continue to get shipped and delivered in a timely manner from our facilities and external warehouses. However, current conditions require us to be flexible as our transportations partners and other vendors determine their own policies and procedures for dealing with COVID-19. Knauf is committed to keeping customers up to date on changes in both product availability and delivery as this situation evolves.
Events & Travel
Our number one goal is to keep our employees, our customers and our communities healthy and safe. As a result, we have temporarily postponed or cancelled large external and internal gatherings, this includes plant tours, customer events, and trade show participation. In addition, we have cancelled all International travel and are limiting Domestic travel for KINA employees to only those trips deemed mission critical. We are mandating employees that have the ability to work from home do so. This will enabling fewer people in our facilities so that we can ensure social distancing, protect our employees, and safely continue servicing customers.
We are staying in close contact with the CDC as this situation evolves and will continue to make sure that our business practices and focus on the safety of our employees and customers are consistent with the most up to date information we are receiving from the CDC and WHO.
We are grateful to the over 2,000 Knauf team members and our vendor partners in North America who are working diligently to continue to provide our customers with the products and services they need to ensure business continuity.
Thank you for your continued support and partnership.
Sincerely,
Matt Parrish
President & CEO
Knauf Insulation North America
