Logistics, Shipping & Driver Support

Pick-up and drop-off appointment times are communicated through the carrier/driver's dispatch.

Each location has signage directing drivers through the check-in process, whether by phone call or physical check-in at a designated check-in door/window. Drivers must have a 9-digit TMS # or an associated Knauf reference # when checking in. Further directions will be provided through the carrier/driver's dispatch.

1. Closed-toed and heeled shoes
2. High-visibility vest
3. Bump cap
4. Eye protection

Port-a-lets are available at each location for drivers.

Deliveries and pick-ups are scheduled through the carrier/driver's dispatch and communicated through Knauf's TMS.

Any paperwork required for pick-up or delivery to Knauf will be provided by the carrier/driver's dispatch prior to the driver's arrival. For outbound deliveries (unloading at the consignee), all required documents will be provided to the driver at the time of load pick-up.

Any delays in loading will be communicated by the Knauf Transportation Group to the carrier or driver’s dispatch. Drivers are encouraged to contact their dispatch for updates regarding loading delays. If any damages are identified before leaving a Knauf location, please coordinate with your dispatch to address the issue promptly.

Any special instructions regarding loads will be communicated in advance of the carrier’s or driver’s arrival. If any concerns remain unaddressed upon arrival, please coordinate with your dispatch for further guidance.

Carrier/driver dispatch will have the contact information.

Transportation Group on-call hours:

• Monday–Friday: 1700–1900
• Saturday–Sunday and Holidays: 0900–1900

In the event that a live load appointment is missed, the driver should reach out to their dispatch to update the Knauf Transportation Group. If you arrive late without rescheduling, we will do our best to get you loaded as soon as possible.