Knauf Insulation Privacy Notice

Effective Date: March 20, 2023

Knauf Insulation has created this Privacy Policy in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for this website, www.knaufnorthamerica.com (the “Site”). This Privacy Policy does not apply to information collected through third-party websites or services that you may access through this site, including the Knauf Insulation Corporate website or other Knauf Insulation websites targeted to users in other countries.

Knauf Insulation refers to Knauf Insulation, Inc. on behalf of itself and its affiliates, Knauf Insulation Ltd and Manson Insulation Products Ltd.

Please review this Privacy Policy carefully. By using this Site, you accept the terms of this Privacy Policy, our Cookies Policy, and our Terms of Use. Additionally, by using this Site you consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy. Your continued use of the Site after the Effective Date constitutes your acceptance of the amended Privacy Policy. Any amended Privacy Policy will be published on this page and supersedes all previous versions. Please check back periodically, and especially before you provide any personally identifiable information.

Data Processing of Usage Data

When you access our website, the following general technical information is automatically recorded: the type of web browser used, the operating system used, your IP address, the domain name of your internet service provider, your interactions with this Site and other similar information.

Data Processing of Personal Information

If you are requested to provide Personal Information on the contact form available on our page, such as name, address, e-mail address and telephone number, this may be subject to applicable law and only occurs with your prior consent. In this context, we will only use your data to respond to your comments, and to sign you up for our Mailing List. You may revoke this consent at any time in writing.

Data Processing Location

Any Personal Information collected about visitors through the Site is processed in the United States by us or by a party acting on our behalf. When you provide Personal Information to us through the Site, you consent to the processing of your data in the United States. The Site is hosted in the United States.

How We Use Your Information

We may use the information we collect for any of the following purposes:

to provide the Site to you;
to operate, improve and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the Site;
to communicate with users via the Mailing List or in response to messages from our Contact Us page;
to better understand how users access and use the Site, for the purposes of trying to improve the Site and to respond to user preferences, including language and location customization, personalized help and instructions, or other responses to users' usage of the Site;
to help us develop our new products and services and improve our existing products and services; and
to assess the effectiveness of and improve advertising and other marketing and promotional activities on or in connection with the Site.

Please note that, in order to provide you with a better experience and to improve the Site, information collected through the Site may be used in an aggregated or individualized manner.

How We Share and Disclose Your Information

We may share and disclose information as described at the time information is collected or as follows:

When you consent. We may share Personal Information with third parties if you have given us your consent to do so.
To perform services. We may disclose Personal Information to third parties in order to perform services requested or functions initiated by users, such as providing your contact information to our distributors upon request. In addition, we may disclose Personal Information in order to identify a user in connection with communications sent through the Site. We also may offer users the opportunity to share information with friends and other users through the Site.
With third-party service providers performing services on our behalf. We share information, including Personal Information, with our service providers to perform the functions for which we engage them (such as hosting and data analyses). We may share information as needed to operate other related services. Please see Third Party Disclosures, below, for a list and description of these third-parties.
For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.
In aggregated form. We may share Personal Information about you in an aggregated form—that is, in a statistical or summary form that does not include any personal identifiers—with third parties in order to discover and reveal trends about how users like you interact with our services.
During corporate changes. We may transfer information, including your Personal Information, in connection with a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.

Third-Party Disclosures

Facebook

Our websites use the social share function (“plugins”) from the social network Facebook.com which is operated by Facebook Inc., Palo Alto, USA (“Facebook”). The plugins are identified by a Facebook logo.

For information about the scope and purpose of data collection, the further processing and use of the data by Facebook, as well as your rights and the settings that you can configure to protect your privacy, please refer to the Facebook Data Protection Notice [https://www.facebook.com/privacy/explanation].

If you do not want Facebook to collect data about you via our website, you have to log out of Facebook before visiting our site.

Twitter

The Knauf Insulation website uses social plugins ("plugins") of the social network Twitter, which is operated by Twitter Inc. 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo or the addition "Tweet". If you are logged in to Twitter, Twitter can assign your visit to your account there. When you press the respective button, data is transmitted directly from your browser to Twitter and stored there.

The purpose and scope of the data collection, further processing and use of the data by Twitter as well as your relevant rights and setting options for the protection of your privacy can be found in the Twitter data protection information. [https://twitter.com/en/privacy]

Our website integrates plugins of the social network LinkedIn of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as "LinkedIn"). You can recognize the LinkedIn Plugins by the LinkedIn logo on our site.

LinkedIn receives information such as your IP address, a message that you have visited our site and other browser-related information. If you click the LinkedIn button while logged into your LinkedIn account, you can link the contents of our pages on your LinkedIn profile. This allows LinkedIn to associate the visit to our pages with your user account. Details on data collection as well as your rights and setting options can be found in LinkedIn's Privacy Policy. [https://www.linkedin.com/legal/privacy-policy].

YouTube

Our website uses the YouTube video platform, which is operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066, USA. YouTube is a platform that enables the playback of audio and video files.

When you access a page on our website, the integrated YouTube player establishes a connection to YouTube in order to ensure the technical transmission of the video or audio file. When the connection to YouTube is established, data is transferred to YouTube.

For information about the scope and purpose of data collection, the further processing and use of the data by YouTube, as well as your rights and the settings that you can configure to protect your privacy, please refer to the YouTube Data Protection Notice [https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=en&visit_id=636994906286809481-1049371343&rd=1].

Google Maps

Our website uses Google Maps elements, which are operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Maps is a platform that enables the display of maps and location data within websites.

When you access a page on our website, the integrated Google Maps element establishes a connection to Google in order to ensure the technical transmission of the map. When the connection to Google is established, data is transferred to Google.

For information about the scope and purpose of data collection, the further processing and use of the data by Google Maps, as well as your rights and the settings that you can configure to protect your privacy, please refer to the Google Privacy Policy. [https://policies.google.com/privacy]

Google Analytics

Our Site uses the Google Analytics platform, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics enables the playback of audio and video files.

When you access our Site, Google Analytics collects and presents data to Knauf Insulation for the purpose of site improvement.

For information about the scope and purpose of data collection, the further processing and use of the data by Google Analytics, as well as your rights and the settings that you can configure to protect your privacy, please refer to the Google Analytics Privacy Policy. [www.google.com/policies/privacy/partners/]

Hotjar

Our Site uses HotJar, which is operated by Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta.

When you access our Site, Hotjar collects and presents data to Knauf Insulation for the purpose of site improvement.

For information about the scope and purpose of data collection, the further processing and use of the data by Hotjar, as well as your rights and the settings that you can configure to protect your privacy, please refer to the Hotjar Privacy Policy. [https://www.hotjar.com/legal/policies/privacy]

About Children

The Site is not intended for use by children. If you are under the age of majority in your place of residence, you may use the Site only with the consent of or under the supervision of your parent or legal guardian.

Consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), if we learn that we have received any information directly from a child under age 13 without first receiving his or her parent's verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Site and subsequently we will delete that information.

Security

Knauf Insulation takes commercially reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect this information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These steps include the use of an industry-standard SHA-256 Secure Socket Layer (SSL) Certificate. You should remember that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Knauf Insulation has security measures in place to protect the loss, misuse and alteration of the information under our control. These include a firewall to prevent unauthorized access to our systems and maintenance of registration information in a separate database. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet.

Your Rights

You have certain rights when it comes to the handling of your personal information. The Contact Us information below can be used to:

Request access to the personal information that we have on you, or have it updated. Depending on the applicable law, you may have additional rights concerning your personal information.
Request to obtain your personal information in a usable format and transmit it to another party (also known as the right to data portability).
Request to delete the personal information we hold about you.
Opt-out of specific personal information processing types, such as targeted advertising.
Ask questions related to this Privacy Notice and privacy practices.
Submit a complaint to Knauf if you are not satisfied with how Knauf is processing your personal information.

If you have any questions about your Personal Information, including making a request pursuant to the California Consumer Privacy Act, please contact us at:

Knauf Insulation
One Knauf Drive
Shelbyville, IN 46176

TEL: 317-398-4434
TOLL-FREE: 1-800-825-4434
FAX: 317-398-3675
EMAIL: [email protected]